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FAQs & Help

How old do you need to be to ride an e-scooter?

Riders must be 16 years or older.

Are you open year-round?

We are open April through November, weather permitting.

What days are you open?

The e-scooters are available 24/7, rain or shine. If you’re looking to contact us, please call or text our number on the front of the scooters and we will get back to you within 24hrs.

Why are there no e-scooters appearing on the map?

Scooters that are available for rent (deployed and online) will appear on the map.

To refresh the real-time information, close and reopen the HFX e-Scooters app.

I’ve located an e-scooter but it is offline, why?

You must check in with our front desk agent before a scooter will be made online for you and your group.

Can I rent more than one e-scooter through my app?

Yes, we now allow one rider (one phone) to add up to 1 guest. Unlock your scooter, and then add your guest.

Can my child go on an e-scooter with me?

No. Only one rider is allowed per e-scooter and all users must be at least 16 years old.

Do I have to wear a helmet?

Yes. Visit our safety, laws & tips page for more information. Helmets are available at our waterfront location. Please contact us for assistance in getting a helmet.

Where do I leave or return my e-scooter?

You must return your e-scooter back to the waterfront location.

Can I just leave the e-scooter anywhere when I've finished riding?

No, you must return your e-scooter back to the waterfront location.

I can’t end my ride (trip). What do I do?

Issues ending your ride can be due to a few issues:

  • You may be outside of the parking area. You must end your ride at our waterfront location.

  • Try closing and re-opening the app. Ensure you are LOCKING the scooter and not PAUSING it.

  • Occasionally, a scooter may itself disconnect from the network. Give it a minute to reconnect and try again.

  • If your trip will still not end, please consult our front desk team at the waterfront.

Why haven't I seen the pre-authorization charge refunded?

At the start of your ride you may see a $10 transaction on your card. This amount will be temporarily held (pending) until your ride is completed and the final charges are applied. The held amount will then be released. This $10 transaction is never actually charged.

I’ve run out of battery, what do I do?

Leave the e-scooter where you are, and we will find it using GPS tracking. Ensure the e-scooter is out-of-the-way of the public and in a safe location where it will not be damaged. PLEASE DO NOT BLOCK THE SIDEWALK WHEN PARKING.

I think I’ve been overcharged for my rental. What should I do?

Call or text the phone number on the front of your e-scooter and provide the following:

  • confirm the phone number used to unlock the scooter

  • date/time and approximate duration of the ride

  • a brief explanation of why you think there is a discrepancy