Welcome to our e-scooter rental guide!
We'll walk you through the simple process of renting an e-scooter from start to finish. Whether you're a beginner or a seasoned rider, we've got you covered with all the essential information to make your experience smooth and enjoyable.
Let’s get scootin’
How it works
Step 1: Download the new HFX e-Scooters App!
We have a new app! On June 1, 2023 , we put out a new and improved app for HFX e-Scooters! If you still have the older app, please delete it and download the new app!
Step 2: Check in with our front desk staff
Check in with our front desk staff who will get you equipt with a helmet and setup with your e-scooter!
Step 3: Learn how to drive an e-scooter
Safety, laws and tips to know before you begin your ride.
Step 4: Make your way to an e-scooter and start your rental!
On each e-scooter’s handlebar is a QR code. Scan the QR code to start your ride.
To rent the e-scooter, follow the prompts to unlock. The display on the handle bar will turn on and you are ready to ride.
To change your payment method, click on any scooter on the map, and you’ll se the option to change payment method.
Step 5: Stay within the geo-fence
Using the map on the app, stay within the green operational area. Going outside the white area will result in your e-scooter sounding an alarm and disabling the electric power. You will need to manually push the e-scooter back into the geo-fence area.
You can ride anywhere within the geo-fence with the exception of the restricted zones. These are indicated on the map on your app as red zones.
Step 6: Finishing your ride
When you are done with your e-scooter, return to the waterfront.
Go back to the app, and ‘slide’ the option to lock the scooter. You will see your rental cost, and your card will be charged automatically.
Return your helmet to the front desk and let them know you’ve completed your ride. If you’ve had any issues ending your ride, please consult the front desk staff.